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IMPROVING THE QUALITY OF PRODUCTS AND SERVICES
All companies work around quality .
Whether selling a product or a service, quality is everywhere.
In business, the notion of quality comes from Taylorism, a movement which advocates the “best way to produce”. Companies want to produce a product or service quality and meets the demand and needs of consumers.
In a company, quality management concerns both organization and production.
Within a company, quality management has several components:
Offering a quality product or service strikes a balance. The latter is set by each company. Balancing quality means satisfying consumers while optimizing production costs.



SOME ELEMENTS OF OUR MANAGEMENT TOOLKIT
01
Text analysis
02
Process flowcharts
03
Computerized internal and external surveys
04
Identification of affinities and influences and diagramming
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