All companies work around quality .

Whether selling a product or a service, quality is everywhere.

In business, the notion of quality comes from Taylorism, a movement which advocates the “best way to produce”. Companies want to produce a product or service quality and meets the demand and needs of consumers.

In a company, quality management concerns both organization and production.

Within a company, quality management has several components:

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• quality approach ,

• quality system ,

• quality audit ,

• quality control ,

• quality assurance ,

• quality charter .

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Offering a quality product or service strikes a balance. The latter is set by each company. Balancing quality means satisfying consumers while optimizing production costs.